TOP Cloud Solutions Giant, US

XOR built a Process Automation and resolved a major hurdle related to the application deployment process for a client which allowed the client to release software as per their requirements. This helped increase revenue flow and reduce time spent in support tickets due to issues in deployment.

Project Outline

4 Expert 

July 2012 – Dec 2012

InstallSheild, Batch/Ant scripting, ASP.Net MVC



Product Development as Fixed Time / Fixed Cost Basis


Client is an American multinational technology company headquartered in Durham, North Carolina that specializes in cloud communications and workstream collaboration solutions. Client solutions power more than 90% of the Fortune 100 organizations along with:

  • 19 of the world’s top 20 major banks
  • The top 10 insurance companies
  • The world’s top 10 car manufacturers
  • More than 4,800 educational institutions worldwide
  • 80% of the world’s largest hotels and motels
  • 8 of the world’s 10 leading health services companies
  • More than 5,800 healthcare institutions around the world


  • The client was facing challenges with the application deployment process. The manual process was error prone and slow.
  • Client team did not have a mix of functional and technical expertise required for automating the very complex build process.
  • The complexity and chances of errors forced clients to reduce the number of releases. Hence, this manual process became a bottleneck for the client revenue and expansion.

How We Made It

  • XOR team had good expertise in the technical skills required for automation, but the legacy nature of the application, lack of clarity of the existing infrastructure on the client side and overall understanding of required updates made it difficult to find exact requirements to automate the process.
  • XOR infrastructure & automation experts analyzed existing systems in record time, documented the process for clarity in the future.
  • XOR developed an automated deployment solution that was error free, easy to use and fast. That allowed the client to release software as per their need.


    • All steps, including understanding of existing infrastructure, documentation, automation using InstallShield, ant/batch scripts were done in a record time of 6 months.
    • The client was able to roll out software releases as per their needs. This resolved the bottleneck in delivery and helped increase revenue and stay ahead of competition.
    • Future updates become easy with readily available documentation of existing infrastructure and deployment setup.


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